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PRIVACY STATEMENT AND COOKIE STATEMENT

Your privacy is very important to us. We, therefore, ensure that the information we learn about you is treated confidentially. We also ensure that we comply with the applicable privacy legislation. In this privacy statement, we explain what we do with the personal details we receive from you.

Overview of personal data we receive from you

We receive personal data from you in the following ways: (1) Visit to our website or app; (2) Order on our website or in our app; (3) Create an account for our website and app; (4) Response to a promotion or competition; (5) Contact with us.

Ad (1) Visit our website or app

When you visit our website, whether or not you ultimately place an order, we receive information from you via your web browser which is contained in the cookies we place. When visiting our site, you can choose which cookies you want to allow. These cookies are used to recognise you on your next visit, to store settings, and to improve and/or adapt the website to your personal preferences.

We also use third-party cookies such as Google Analytics to track visitor statistics. This allows us to better analyse how visitors use the website and to better tune our websites, our communications and our products and services to the needs of our visitors and optimise them for the best user experience.

You can choose not to accept any of our cookies. However, this may mean that you are unable to use all parts of the website.

Ad (2) Ordering on our website or in our app

When you place an order on our website, we ask you to provide us with various details. We need this information in order to process your order. These details vary according to the product or service you order and may include the following: name, email address, telephone number, delivery address, transaction details, IP address (this is automatically stored when you place an order).

The transaction data (delivery address, payment and product data) must be retained by law for 7 years. The other order information we receive from you, we keep for 13 months after the order is completed.

Service messages

In exceptional cases, we may use your personal data to send important notices about the services or products we provide.

Advertising

If you have placed an order with us, we will send you offers on new products or services at the email address that you have provided to us. At any time, you can object to this advertising and indicate that you do not wish to receive it in future. Every promotional email we send contains an unsubscribe link.

Ad (3) Creating an account for our website and app

You can create an account for our website and app. To do so, use your email address as a username and choose a password yourself. In addition, you can save the following data in your account: your name, (delivery) address, telephone number and payment details. You do not need to fill in this information again with your next order.

If you have created an account, we will also store the details of the orders linked to that account. The details of an order will be retained in your account for 13 months after the order is completed. This makes it possible to track your orders and get a summary of previous orders you have made with the same account.

You can change your account details at any time. You can also delete your account at any time. We delete the account data after you have deleted your account, and you cannot reactivate a deleted account.

Ad (4) Response to an action or contest

If you wish to respond to a promotion or competition on our website or on one of our social media channels, we will ask you to provide us with certain personal data. Depending on the promotion or contest, this may include your name, address and email address. We only use this information to perform the action or contest, to announce the winner(s), and to measure the response to our marketing efforts. We delete these details no later than three months after the action or competition has ended.

Ad (5) Contacting us

You can contact us in different ways. Via telephone, email, chat, the contact form and social media. We make notes of the contact moments with you in order to improve our service to you. We also randomly analyse the contact moments we have with you in order to learn from them. We keep this data for 13 months after the contact took place.

Should we wish to record a telephone conversation with you for training purposes, we will inform you in advance.

Automated decision-making

We do our utmost to ensure that there is no fraud when placing orders on our website. We try to ensure that you do not become the victim of fraud because someone else places an order on our website on your behalf. That is why we carry out a fraud check when you place an order. This check can result in us refusing an order. Because fraud prevention is very important, we will use all the personal data we have about you where necessary. Our fraud system is continuously monitored. If you do not agree with a refused order, you can always ask for a manual check by one of our employees.

Social media

It is possible to log into your account on our website using certain social media accounts. For verification purposes, we receive publicly available information about your profile (name, age, gender, profile picture). We do not share this data, but you can share information from us via your social media account.

If you contact us via social media or refer to us on social media, and we see this, we will save your account name so that we can respond to your message.

Communication of your data to other parties

We never sell your data to other parties. We provide your data to the parties we engage for our business operations. For example, we work together with the suppliers of your chosen product, to whom we pass on the delivery of your order.

We also provide your data to 'processors' within the meaning of the applicable privacy legislation. For example, we use a payment service, a cloud service, IT suppliers, marketing agencies and a fraud detection company. We conclude agreements with these processors that require them to comply with this privacy statement and the applicable privacy legislation.

Sometimes we are legally obliged to provide your personal data to other parties. This may be the case, for example, in a police investigation into fraud.

Statistics

We keep statistics on visits to our website and on all orders placed on it. We use these statistics to determine trends and improve our offer. We compile statistics from the data we receive, including yours, but not before we have anonymised it.

Links

Our website may contain links to other websites. We are not responsible for the content or the privacy protection of these websites. We, therefore, advise you to always read the privacy statement of the website concerned.

Permission

In addition to the above-mentioned use of your data, we will always ask you for your express permission to use your data for a specific purpose.

Location of your data

We process your data primarily within the European Economic Area. To the extent that processing takes place in third countries, we ensure that this processing is in accordance with the applicable legislation.

Security of your data

We ensure that your data is properly secured with us. We always adjust the security in accordance with the legal requirements. We do this by means of the following measures:

  • the use of the latest technologies in the field of personal data security, including TLS 1.3;

  • encryption (encoding) of digital files containing personal data;

  • the use of security and signature certificates issued by reputable certification bodies;

  • protecting access to personal data with Multi-Factor Authentication (MFA) for all systems;

  • access to the personal data is done on a confidential basis by our employees and partners;

  • basing the security of personal data on the most up-to-date standards (such as ISO 27001, ISO 27701, CIS, etc.);

  • selecting partners and solutions that hold relevant security certificates (such as ISO 27001 and/or PCI DSS level 1)

  • continuous testing and updating of the security of our infrastructure and systems;

  • the automatic deletion or anonymisation of personal data if they are no longer necessary for the purpose for which they were processed.

Access and change your data

If you have any questions or comments about the information we hold about you, please contact us using the contact details at the bottom of this Privacy Statement.

You have the following rights:

  • Get an explanation of what personal data we have from you and what we do with it;

  • access to the personal data we hold on you;

  • to correct or limit the personal data that we hold about you;

  • to have outdated personal data that we hold about you deleted;

  • To withdraw your consent to the use of personal data about you for which we have received your express consent;

  • object to a certain use of the personal data we hold about you;

  • requesting a copy of the personal data we hold about you.

Please make sure that you clearly state who you are, so we can be sure not to edit or delete data belonging to the wrong person.

Questions or complaints

For questions regarding this Privacy Statement, please contact us at the contact information provided below.

If you feel that we are not helping you in the right way, you can complain to the supervisory authority.

Changes to this Privacy Statement

This privacy statement may be amended from time to time. If we change the privacy statement to a significant extent, we will place a notification on our website. We, therefore, recommend that you visit our website regularly.

Contact details

Reloadnow.com is a part of:

Alphacomm Digital Commerce B.V.

Scheepmakerspassage 183

3011 VH Rotterdam


Data Protection Officer

info@alphacommdigitalcommerce.com

+31 (0) 10 798 9504

Cookies
What is a cookie?

Cookies are small pieces of text that are sent to your browser containing details of your browsing history from your session on a website. Cookies are necessary to make the all the browsing and shopping more easy and user-friendly on the site. Cookies are helping us to understand how you use our website and how we can make things better for you. And no, they do not damage your computer, smartphone or other device, so no need to worry!

How do we use cookies?

Cookies are small pieces of text that are sent to your browser containing details of your browsing history from your session on a website. Cookies are necessary to make the all the browsing and shopping more easy and user-friendly on the site. Cookies are helping us to understand how you use our website and how we can make things better for you. And no, they do not damage your computer, smartphone or other device, so no need to worry!

Functional cookies

The cookies that are needed for our website to function properly and give you a convenient shopping experience.

Cookie nameHow does it work?When deleted
PHPSESSIDTemporary information about your website visit (session). For example, a preferred language you selected during the session.After the session
TkThis cookie enables our website to remember your log in details and lets you stay logged in without filling your information repeatedly.After the session
CookieConsentWith this cookie we remember whether or not you have closed the cookie notification. With this you indicate as a customer whether we may use information stored during your session (website visit).After 1 year
Analyzing Cookies

With our analytical cookies we try to make the website better for you as a customer. Unfortunately we can’t do this without data. With these cookies we gather knowledge about your session (website visit). Without these cookies, we do longer about improving the website, because we miss important data.

Cookie nameHow does it work?When deleted
_gaGoogle Analytics. These cookies help us to see and measure how you browse our website and online store. Without this data we cannot give you the best possible experience. That’s why Google Analytics is one of our most essential cookies.After 2 years
_gidThis cookie by Google Analytics is used to distinguish users. After 1 day
_gatThis cookie is used to delay the request speed.After 10 minutes
_gacThis cookie contains more information about the campaign in which a user is located.After 2 years
Marketing cookies

For more personalized experience. Marketing cookies are used simply for marketing purposes and to make your experience more personalized.

Cookie nameHow does it work?When deleted
DSID, IDEUsed to make ads more attractive via Google Ads.After 12 days, After 18 months
_glc_awGoogle Adwords conversion tracking. Collects Ad click information.After 2 years
_uetsidMicrosoft Bing Ads Universal Event Tracking (UET). This cookie is used to track Bing conversions.After 1 day

At all times it’s possible to change/block your cookies in the browser. Beware that some of the parts of our website don’t work properly afterwards if you block cookies. Below, you will find a list of cookies we use to provide you with the best service possible.

Bing - Analytical, marketing and retargeting

https://privacy.microsoft.com/en-us/privacystatement

Google Analytics - Analytical, A/B testing

https://www.google.com/policies/privacy

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